Returns & Money-Back Guarantee
We stand by the quality of our fragrances. If you are not entirely satisfied with your purchase, we offer a 30-day 100% money-back guarantee.
• Refunds apply to the cost of the product only.
• Courier/postage fees for returning items are the responsibility of the customer.
• To initiate a return, kindly contact us via email and our team will assist promptly.
Your satisfaction is our priority, and we aim to make all returns and exchanges as seamless as possible.
Privacy Policy
We are committed to protecting your privacy. This policy applies to all pages and forms on https://dlfragrances.co.za.
Information We Collect
Comments
When visitors leave comments, we collect the information submitted in the comments form, as well as the visitor’s IP address and browser user agent, to aid with spam detection.
An anonymized string (hash) derived from your email address may be sent to Gravatar to check if you use the service. Their privacy policy can be found at the Gravatar service provider. Once a comment is approved, your profile picture may be publicly visible with your comment.
Media
If you upload images to the site, please ensure they do not contain embedded location data (EXIF GPS). Other visitors may download and extract this data.
Contact forms
Information submitted via contact forms is used solely for customer support and business communication.
Cookies
We use cookies to provide a smoother browsing experience:
• If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience.
• When visiting the login page, a temporary cookie is set to test browser compatibility.
• Login cookies last two days; display preference cookies last one year.
• Editing or publishing content sets an additional cookie (non-personal data), which expires after 1 day.
Embedded Content
Content embedded from external websites behaves as though you visited those sites directly. They may collect data, use cookies, and track interactions.
Analytics
We may collect anonymous browsing data to help us improve the website experience.
How long we retain your data
• Comments and their metadata are kept indefinitely to streamline future interaction. • For registered users, we store personal information in their user profile. Users may view, edit, or delete their information at any time (except usernames).
Your Data Rights
You may request:
• An exported file of the personal data we hold about you.
• Deletion of your personal data (excluding information required for legal, security, or administrative purposes).
Where Your Data is Sent
Visitor comments may be checked via automated spam detection services.
Additional Privacy & Security Information
Data Protection
We take reasonable measures to secure your personal data and protect it from unauthorized access or breaches.
Data Breach Procedures
In the event of a breach, we will follow applicable legal procedures and notify affected users where required.
Third-Party Data
We may receive anonymized data from third-party tools to improve performance and analytics.
Automated Decision-Making
We do not engage in automated decision-making profiling that could significantly affect users.
Use of Site
All content on this website is protected by copyright and may not be copied, reproduced, republished, uploaded, posted, or distributed in any form.
Deep-linking, embedding, or similar practices are strictly prohibited.
Unauthorised use may violate intellectual property or other applicable laws.
Disclaimer of Warranty
All content on this site is provided “as is” without any express or implied warranties, including but not limited to fitness for purpose, merchantability, or non-infringement.
The owners, authors, and contributors (“Providers”) assume no responsibility for errors, omissions, or damages—direct or indirect—that may arise from the use or misuse of this content.
Use of this site is prohibited in jurisdictions where such disclaimers are not permitted by law.
Our Rights
We reserve the right to:
- Modify or withdraw the website (or any part of it) without notice.
- Update these Terms and Conditions at any time. Continued use of the website will be taken as acceptance of updates.
- Maintain and update the website as necessary. We are not obligated to provide compensation for downtime, errors, or interruptions beyond our control.
Monitoring
We reserve the right—but not the obligation—to monitor all activity and content associated with this website.
We may investigate violations and take appropriate action, including warnings, suspensions, or removal of content.
Legal Jurisdiction
These Terms & Conditions are governed by the laws of South Africa.
Courts in South Africa have exclusive jurisdiction, although we may pursue actions in alternative jurisdictions if required.
Updating of Terms
We may update these Terms & Conditions at any time.
Your continued use of the website signifies your acceptance of updated terms.
Consent
By using this website, you agree not to copy or duplicate any designs directly or indirectly.
Any violation of this agreement may result in legal action, and you will be liable for any legal costs incurred by Designer Label Fragrances in enforcing these rights.
